Refund and Returns Policy

Effective Date: January 9, 2025

At TechLuis, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a simple and hassle-free return and refund policy. Please take a moment to read through our policy below:

Returns

We accept returns for most items purchased on our website within 30 days of the date of delivery. If you would like to return a product, please ensure that the following conditions are met:

  • The item is unused, unworn, and in the same condition as when you received it.
  • The item is in its original packaging, including any tags, labels, or accessories.
  • You must provide proof of purchase (receipt or order number).

To initiate a return, please contact our customer service team at info@techluis.com with your order number, the product you wish to return, and the reason for the return. Our team will assist you in the return process and provide you with a return authorization if necessary.

Refunds

Once we have received and inspected your returned item, we will notify you via email of the approval or rejection of your refund. If your return is approved, we will process the refund to your original method of payment. Please note that it may take 5–10 business days for the refund to appear in your account, depending on your payment provider.

Non-Refundable Items

Some items are non-refundable and cannot be returned, including but not limited to:

  • Items that have been worn, used, or altered in any way.
  • Products that are on sale, clearance, or special promotions.
  • Personalized or custom-made items.

Exchanges

We do not offer direct exchanges at this time. If you would like a different size, color, or style, please return the original item for a refund and place a new order for the product you prefer.

Shipping Fees

The customer is responsible for return shipping costs unless the item is defective or if we made an error with your order. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is safely delivered.

Please note: We are not responsible for lost or stolen return packages.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@techluis.com. Provide a detailed description of the issue along with pictures, and we will assist you with a return, exchange, or full refund, depending on the situation.

How to Return Your Item

  1. Contact our customer service team at info@techluis.com to request a return authorization.
  2. Pack the item securely in its original packaging, ensuring all accessories, tags, and documentation are included.
  3. Ship the item back to us at the address provided by our customer service team.

Return Address:
TechLuis Returns
300 S Delaware St
Butler, Missouri 44423
United States

Contact Us

If you have any questions regarding our refund and returns policy, feel free to contact our customer service team:

We are committed to ensuring your shopping experience is smooth and satisfactory. Thank you for choosing TechLuis!