Shipping Policy

Effective Date: January 9, 2025

At TechLuis, we are committed to providing a smooth and reliable shipping experience for all of our customers. Please review the following shipping policy to understand how we handle the shipping and delivery of your order.

1. Shipping Locations

We currently offer shipping within the United States and to select international destinations. Please check if we ship to your country during the checkout process. If your location is not listed, please contact us for more information.

  • Domestic Shipping: All orders within the United States are eligible for standard shipping options.
  • International Shipping: International orders may incur additional shipping fees and customs duties.

2. Processing Time

  • Order Processing: Once your order is placed, we will process it within 1-2 business days. Orders placed after 3:00 PM (local time) or on weekends and holidays may be processed the following business day.
  • Order Confirmation: After placing your order, you will receive an email confirmation with your order details and expected shipping date.
  • Handling Time: The time it takes to process and pack your order before it is shipped out is typically 1-2 business days. This is separate from the shipping time.

3. Shipping Methods and Delivery Time

We offer various shipping methods to meet your needs. Shipping times vary depending on the carrier and your location.

  • Standard Shipping (Domestic):

    • Estimated Delivery Time: 3-7 business days
    • Cost: Calculated at checkout based on your location

  • Expedited Shipping (Domestic):

    • Estimated Delivery Time: 2-3 business days
    • Cost: Additional charges apply, calculated at checkout

  • International Shipping:

    • Estimated Delivery Time: 7-21 business days, depending on the destination and customs processing times
    • Cost: Varies based on destination and shipping provider. All applicable customs duties and taxes are the responsibility of the customer.

Note: Shipping times are estimated and not guaranteed. Delivery may be delayed due to factors outside of our control, such as weather conditions or customs delays.

4. Shipping Costs

Shipping fees are calculated based on the shipping method selected and the delivery destination. You will be able to view the final shipping cost during checkout before confirming your order.

  • Free Shipping Offers: We occasionally offer promotions for free standard shipping on orders over a certain amount. These promotions may be limited to domestic orders and specific time frames. Be sure to check for details at checkout.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your order on the carrier’s website.

  • For domestic orders, we use trusted carriers such as USPS, FedEx, or UPS.
  • For international orders, we work with USPS, DHL, or other reliable shipping providers based on your location.

6. Order Issues and Delays

If your order is delayed or you encounter any issues, please contact us immediately. We will work with the carrier to resolve the issue and get your order to you as quickly as possible.

  • Lost or Stolen Packages: If your package is lost or stolen, please contact the carrier and our customer service team. We may assist in filing a claim with the carrier, depending on the situation.
  • Address Errors: Please ensure that your shipping address is correct when placing your order. If an address mistake is made, please contact us as soon as possible. We cannot be held responsible for orders that are delayed or undeliverable due to incorrect addresses.

7. International Shipping Duties & Taxes

For international shipments, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country. These fees are not included in the product or shipping price and are collected by customs at the time of delivery.

  • Customs and Import Fees: The recipient must pay any customs, import duties, or taxes that may be due upon arrival in the destination country. We recommend checking with your local customs office for more information on any applicable charges.

8. Shipping Restrictions

Some products may be restricted or prohibited from shipping to certain countries or regions due to local laws, import/export regulations, or carrier restrictions. In such cases, we will notify you via email, and you may choose to either cancel your order or make alternate arrangements.

9. Damaged or Defective Items

If your items arrive damaged or defective, please contact us within 7 days of receiving your order. We will work with you to resolve the issue by providing a replacement or refund as necessary.

How to Report Damaged Goods:

  • Take photos of the damaged item(s) and packaging.
  • Send an email to info@techluis.com with your order number, photos, and a brief description of the damage.

10. Changes to the Shipping Policy

We reserve the right to update or modify this shipping policy at any time. Any changes will be reflected on this page with the updated effective date. Please check this page periodically to stay informed about our shipping practices.

Contact Information:

If you have any questions or concerns regarding our shipping policy, please feel free to contact us:

Thank you for choosing TechLuis! We appreciate your business.