Sales Policy

Effective Date: January 9, 2025

At TechLuis, we strive to offer our customers a smooth, enjoyable, and secure shopping experience. By using our website and making a purchase, you agree to the terms and conditions outlined in this Sales Policy.

1. Product Availability

We make every effort to ensure that our products are in stock and available for immediate shipment. However, in the event that an item is out of stock or unavailable after your order has been placed, we will notify you promptly and provide an estimated restocking date or offer an alternative product. You will have the option to accept the delay, select another product, or cancel the order for a full refund.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in U.S. dollars and are subject to change without notice. Prices are exclusive of taxes, shipping, and handling fees, which will be added to the total order during checkout.
  • Payment: We accept payment via major credit and debit cards, including Visa, MasterCard, American Express, and Discover, as well as PayPal and other secure payment options. By placing an order, you authorize us to charge the payment method you provided for the total amount of the purchase, including taxes and shipping fees.
  • Promotions and Discounts: From time to time, we may offer promotions or discounts on our products. These promotions are subject to specific terms and conditions, which will be clearly stated at the time of the offer. Discounts cannot be combined with other promotions unless explicitly stated.

3. Order Processing and Confirmation

After placing an order, you will receive an order confirmation email detailing the products, prices, and shipping information. Please review the confirmation carefully to ensure all details are correct.

  • Order Processing: Orders are typically processed within 1–2 business days after receiving your payment. Processing times may vary depending on product availability, order volume, or special circumstances. You will receive a shipping notification once your order has been dispatched.
  • Shipping Address: Please ensure that your shipping address is accurate at the time of checkout. We are not responsible for delays or incorrect deliveries due to incomplete or incorrect addresses.

4. Shipping and Delivery

We offer various shipping options based on the destination and delivery speed you choose. Shipping fees are calculated at checkout, and delivery times depend on the shipping method selected:

  • Standard Shipping: Typically takes 5–7 business days.
  • Expedited Shipping: Typically takes 2–3 business days.
  • International Shipping: Delivery times may vary based on your location.

Note that shipping times are estimates and are not guaranteed. We are not responsible for delays caused by third-party carriers (e.g., postal service, UPS, FedEx) or customs processing for international shipments.

Tracking Information: Once your order has been shipped, you will receive tracking information via email to monitor the progress of your delivery.

5. Order Cancellations

Once an order is placed, we begin processing it immediately to ensure timely delivery. However, if you need to cancel or modify your order, please contact us at info@techluis.com as soon as possible. We will do our best to accommodate your request, but cancellations are not guaranteed once the order has been processed or shipped.

6. Sales Tax

Sales tax is calculated based on the shipping address provided during checkout and will be added to the total price of your order. The applicable tax rate depends on the state or locality to which the product is being shipped.

7. Returns, Refunds, and Exchanges

Please refer to our Refund and Returns Policy for information regarding returns, refunds, and exchanges. All returns must meet the conditions specified in that policy to be eligible for a refund or exchange.

8. Liability

  • Limitation of Liability: TechLuis is not responsible for any damages or losses resulting from the use of our products, including but not limited to accidental injuries, product misuse, or dissatisfaction with a purchase.
  • Product Warranty: We offer warranties for certain products, as specified on the product detail page. In the case of a defective item, please contact us within the warranty period, and we will provide a resolution based on the specific warranty terms.

9. Customer Service

We are here to help! If you have any questions or concerns regarding your order or our Sales Policy, feel free to contact our customer support team. Our team is available to assist you with product inquiries, order status, returns, and more.

10. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time without prior notice. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically for any updates.

By placing an order with us, you acknowledge that you have read and agree to the terms and conditions outlined in this Sales Policy. Thank you for choosing TechLuis for your shopping needs!